Our specifications and pricing structure assumes that orders will be made by mail, e-mail, or fax, and that there will be no need for spoken discourse. We do not have a telephone sales desk.
Fax, mail, and e-mail have the advantage of being quick, and permit both parties to deal with matters at their own convenience. Telephone calls assume the availability of the called person.
Placing orders, or taking notes of proofing corrections by telephone puts us in the position of writing down your requirements to your dictation. Please set matters down, clearly, yourself, and send them to us. If you wish us to take notes over the telephone, acting as your secretary, then we make a charge for it, since it is not costed into our main price list.
Our address is High View, Moorland Way, Delaware, Gunnislake, PL18 9EX, Cornwall, UK. Our office is frequently open for longer hours than the normal 9-to-5, but we do try to keep contact with customers to the periods 10-12 and 2-4 (UK local time).
Our telephone number is 01 822 833 500. It is available all the time. If we are engaged on other matters, or out of hours, an answering machine will take your call after six rings. Please leave a brief message to identify yourself, and the reason for your call, so that we may prepare ourselves and call you back. We reserve the right to charge an extra fee for consultation beyond a simple query by telephone or mail. We will notify you of this beforehand if it is likely to apply.
We have full fax facilities, but to avoid reception of unsolicited rubbish the machine is only available on requrest. Please telepahone first.
Our staff have mobile phones, but the numbers are reserved for our own use.
Our e-mail address is mail@highview.co.uk We subscribe to a spam-filtering service. It is very good. Spam is deleted before it is sent to us, and we never see it. There is a possibility that genuine enquiries may be filtered, by this system, into oblivion. If you do not receive acknowledgement from us within a short space of time please re-submit and use a different subject line. To reassure you over this we always reply to all e-mails received.
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